Whether you’re in need of a comprehensive glue machinery solution for a brand new packaging line or are simply looking for an alternative adhesive, you’ll find that there’s no shortage of companies willing to do business with you. Yet how do you determine if a glue machinery supplier has what it takes to go beyond a one-time sale and actually become your long-term partner? Certainly, its pricing will be an important factor in your decision, but there are other things you’ll want to consider. When comparing vendor options, keep in mind the traits listed below.
One important aspect of choosing a glue machinery partner should be its responsiveness. After all, if it’s hard to get it to answer a call or return an email during the sales process, you have to imagine that it may be even more difficult to get its attention after the sale is complete. In addition to quick communication, also ask questions that are indicative of its ability to be responsive to your business needs.
- What kinds of shipping options are available? Can products be shipped overnight?
- How many people will be working with your account once you become a customer?
- Take note of if you have to start from the beginning every time you call, or if the representative is able to jump right in and get you what you need.
Choose a glue machinery partner that proves it values your time and business.
Some glue machinery companies only sell and service one or two specific lines of consumables and equipment — and if the question you have is about a system that includes pieces of equipment from outside of their lines, they aren’t willing to help. Other glue machinery companies, however, take a more vendor-agnostic approach and are willing to work with your system as a whole, even if you’re working with a system built from different manufacturers.
For the greatest level of service and flexibility, insist on a partner that can provide you with comprehensive service regardless of brand.
When selecting a glue machinery partner, look for proof that the company is using technology in a way that reduces costs and helps your business run more efficiently. For example, is the vendor you’re considering able to provide a remote diagnosis of problems, or does it require a time-consuming and expensive on-site consultation? Is the company willing to test different adhesives and substrates on its own time and dime, ensuring that you’re able to get the best combination for your specific application?
Find a partner that takes advantage of cutting-edge technology to ensure that you’re getting the most out of your investment. A company that uses technology to work smarter, not harder will ultimately benefit your business.
Though it may not be something that jumps immediately to mind, discretion is still an important factor in whether a glue machinery business will be a good partner for you. If you’re working with extremely tight margins (and who isn’t?) you need every bit of competitive advantage possible. If your glue machinery partner is able to help you cut costs and improve speed by introducing a new packaging solution, is that something you’d like to keep private? Or, do you want your vendor documenting what it did in a case study on its website — out there for everyone (including your competitors) to see?
Work with a glue machinery partner that understands the true competitive edge that an efficient packaging line provides, and one that is able to prove its value without divulging sensitive information.
Don’t make the mistake of choosing on cost alone
Selecting a glue machinery partner based on cost alone is a short-sighted decision. Instead, spend the time to find a responsive and innovative vendor — providing you with stellar service regardless of what brands of equipment or adhesives you use. Also, don’t overlook the importance of working with a discreet partner that will protect your competitive edge. By keeping these traits top of mind, you’ll be on your way to choosing a glue machinery partner that will be an asset to your business for years to come.